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Classes360 Documentation

Guides, workflows, and answers to help your institute team run admissions and student operations smoothly.

whatsappAndNotifications

WhatsApp Alerts in Classes360

Last updated: 2026-03-15

Understand the two WhatsApp modes in Classes360 and how Meta billing works for institute-owned numbers.

Classes360 supports staff-focused system alerts and optional institute-owned WhatsApp automation for student communication.

Step 1: Mode 1: Classes360 system alerts

Operational alerts are sent to institute staff from the Classes360 system number.

  • New enquiry submission
  • Follow-up scheduling
  • Payment received and important workflow updates

Step 2: Mode 2: Institute WhatsApp integration

Institutes can connect their own WhatsApp Business number for student-facing automation.

  • Enquiry confirmation
  • Demo and follow-up reminders
  • Payment reminders and admission updates

Step 3: Understand WhatsApp billing

Meta conversation charges are billed directly to the institute for institute-owned WhatsApp messages.

FAQ

Can institutes manually send WhatsApp messages from Classes360?

Classes360 focuses on automation templates and operational notifications rather than manual campaigns.

Does Classes360 charge per WhatsApp message?

No WhatsApp message quota is applied in pricing plans. Meta conversation charges are billed directly to the institute when using its own WhatsApp Business account.